Privacy Policy

1. Who We Are

1.1 GOFORTRAVEL is the data controller (Titolare del Trattamento) responsible for your personal data. We are registered in Italy with VAT number IT10903850963 and registered office at Via Archimede 49, 20129 Milano, Italy.

1.2 Contact Details:

• Email: info@gofor.travel
• Phone: +39 352 0672370
• Address: Via Archimede 49, 20129 Milano, Italy

2. Personal Data We Collect

2.1 We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data: First name, last name, title, date of birth, gender, passport details, visa information
• Contact Data: Billing address, email address, phone numbers
• Financial Data: Bank account details, payment card details
• Transaction Data: Details about payments to and from you and other details of services you have purchased from us
• Profile Data: Your travel preferences, interests, feedback, and survey responses
• Travel Data: Information about your travel plans, itineraries, accommodation preferences, special requirements, dietary needs, and health information relevant to your travel
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system and platform, and device information
• Usage Data: Information about how you use our website and services
• Marketing Data: Your preferences in receiving marketing from us and your communication preferences

2.2 We may also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.

3. Special Categories of Personal Data

3.1 We may collect Special Categories of Personal Data (dati sensibili) as defined under Article 9 of the EU GDPR, which include details about your:

• Health information (e.g., medical conditions, disabilities, allergies, dietary requirements)
• Religious or philosophical beliefs (when relevant for your travel requirements)

3.2 We will only collect and process this data with your explicit consent (Article 9(2)(a) GDPR) and when it is necessary for:

• Arranging appropriate travel and accommodations that meet your specific requirements
• Ensuring your health, safety, and well-being during travel
• Complying with legal or regulatory requirements

4. How We Collect Your Personal Data

4.1 We collect personal data through various channels, including:

• Direct interactions with you through our website, email, phone, or in person
• Forms you complete when requesting our services
• When you subscribe to our newsletters or publications
• When you request marketing to be sent to you
• When you provide feedback or contact us
• Through automated technologies or interactions when you use our website (cookies and similar technologies)
• From third parties, such as business partners, travel service providers, or publicly available sources

5. Legal Basis for Processing

5.1 Under the EU GDPR (Article 6), we process your personal data on the following legal bases:

• Performance of a contract (Art. 6(1)(b)): Where processing is necessary to deliver our travel consultancy services to you
• Compliance with a legal obligation (Art. 6(1)(c)): Where we are required to process data by EU or Italian law
• Legitimate interests (Art. 6(1)(f)): Where processing is in our legitimate business interests and does not override your rights
• Consent (Art. 6(1)(a)): Where you have given explicit consent, in particular for marketing communications and special category data

5.2 Purposes for which we will use your personal data include: registering you as a client, providing consultancy services, arranging bookings with third-party providers, processing payments, managing travel preferences, communicating about your arrangements, and complying with legal obligations.

6. Marketing Communications

6.1 We may use your personal data to send you information about services, promotions, or events that may be of interest to you, but only where we have obtained your explicit prior consent in accordance with Article 6(1)(a) of the EU GDPR and applicable Italian rules on electronic communications.

6.2 You have the right to withdraw your consent and opt-out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at info@gofor.travel.

7. Sharing Your Personal Data

7.1 We may share your personal data with the following categories of recipients:

• Travel Service Providers: Airlines, hotels, car rental companies, tour operators, and other providers necessary to arrange your travel
• Payment Processing Providers: Banks and payment service providers who process your payments
• IT Service Providers: Companies that provide IT and system administration services
• Professional Advisers: Lawyers, accountants, auditors, and insurers
• Public Authorities: The Agenzia delle Entrate, Italian regulatory bodies, or other EU authorities where legally required
• Business Partners: Trusted third parties who assist us in delivering our services

7.2 We require all third parties to respect the security of your personal data and to treat it in accordance with the EU GDPR. We do not allow our third-party service providers to use your personal data for their own purposes.

8. International Transfers

8.1 Given the nature of travel services, we may need to transfer your personal data outside the European Economic Area (EEA) to destinations you plan to visit.

8.2 Whenever we transfer your personal data outside the EEA, we ensure a similar degree of protection by relying on at least one of the following safeguards under Chapter V of the EU GDPR:

• Transfers to countries that have been deemed to provide an adequate level of protection by the European Commission (adequacy decision)
• Use of Standard Contractual Clauses (SCCs) approved by the European Commission
• Binding Corporate Rules where applicable
• In the absence of adequate safeguards, with your explicit informed consent only

9. Data Security

9.1 We have implemented appropriate technical and organisational measures as required by Article 32 of the EU GDPR to prevent your personal data from being accidentally lost, accessed without authorisation, altered, or disclosed.

9.2 In the event of a personal data breach, we will notify the Garante per la Protezione dei Dati Personali (the Italian Data Protection Authority) within 72 hours as required by Article 33 of the EU GDPR, and will inform affected individuals where required under Article 34.

10. Data Retention

10.1 We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements under Italian and EU law.

10.2 Typically, we retain basic client information for 10 years after our last interaction in line with Italian civil and tax law obligations. Travel-specific data may be retained for shorter periods. Special category data is deleted as soon as the purpose for collection has been fulfilled.

11. Your Rights Under the EU GDPR

11.1 Under EU data protection law (Articles 15–22 of the EU GDPR), you have the following rights:

• Right of access (Art. 15): To obtain confirmation of whether we process your data and receive a copy
• Right to rectification (Art. 16): To correct inaccurate or incomplete personal data
• Right to erasure / "right to be forgotten" (Art. 17): To request deletion of your data in certain circumstances
• Right to restriction of processing (Art. 18): To limit how we use your data in certain circumstances
• Right to data portability (Art. 20): To receive your data in a structured, commonly used, machine-readable format
• Right to object (Art. 21): To object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
• Rights related to automated decision-making (Art. 22): Not to be subject to solely automated decisions that significantly affect you

11.2 To exercise any of these rights, please contact us at info@gofor.travel. We will respond within one month as required by Article 12 of the EU GDPR.

11.3 You will not have to pay a fee to exercise your ivacy Directive (2002/58/EC) and Italian law (Legislative Decree 69/2012). Cookies that are not strictly necessary require your prior consent.

12.2 You may manage or withdraw your cookie consent at any time via our cookie banner or by adjusting your browser settings. Refusing non-essential cookies will not affect your ability to use the core features of our website.

13. Changes to this Privacy Policy

13.1 We may update this Privacy Policy from time to time in response to changes in law, technology, or our business practices. Material changes will be communicated to you directly or prominently on our website.

13.2 We will obtain your consent to material changes where required by applicable data protection law.

13.3 We encourage you to review this page periodically for the latest information on our privacy practices.

14. How to Complain

14.1 If you have any concerns about our use of your personal data, please contact us first at info@gofor.travel so we have the opportunity to address your concern.

14.2 You also have the right to lodge a complaint with the Garante per la Protezione dei Dati Personali, the Italian supervisory authority for data protection matters, at www.garanteprivacy.it. As an EU resident, you may alternatively contact the supervisory authority in your country of habitual residence.

15. Governing Law and Jurisdiction

15.1 This Privacy Policy is governed by Italian law and EU data protection regulations. Any disputes arising from or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Milano, Italy.

16. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

GOFORTRAVEL
Via Archimede 49, 20129 Milano, Italy
Email: info@gofor.travel
Phone: +39 352 0672370